You can use the Configure Storage wizard to install tape device drivers and to delete entries for tape devices that are not available, have been removed, or are turned off.
This topic includes the following information:
Symantec kernel-mode tape drivers and tapeinst.exe
Before you install Symantec tape device drivers, do the following:
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Ensure that Backup Exec supports the tape device.
You can find a list of compatible types of storage in the Backup Exec hardware compatibility list:
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Run the Windows Device Manager to ensure that it lists the tape device.
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Get the latest Backup Exec device drivers.
To get the latest device drivers installed to the Backup Exec installation folder
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Click the Backup Exec button, select Technical Support, and then click Latest Backup Exec Device Drivers.
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Run the Symantec Device Driver Installation Wizard, in the following procedure.
To install Symantec tape device drivers by using the Configure Storage wizard
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On the Storage tab, in the Configure group, click Configure Storage.
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On the wizard panel, select Tape Storage, and then click Next.
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Select Install tape device drivers, and then click Next.
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On the Symantec Device Driver Installation Wizard, follow the on-screen prompts.
Symantec kernel-mode tape drivers and tapeinst.exe
Symantec kernel-mode drivers and tapeinst.exe are no longer installed if Backup Exec runs on Windows Server 2012 or later. If the Backup Exec server runs on Windows Server 2012 or later, the Configure Storage wizard option is not available, and tapeinst.exe is not available from the default Backup Exec installation location. Tapeinst.exe is the program that installs Symantec kernel-mode tape class drivers. If the Backup Exec server runs on Windows Server 2008 R2 or earlier, you can run tapeinst.exe manually, or by using the Configure Storage wizard.
If you use older or unsupported tape devices, test the devices before you use Windows Server 2012 and later to determine the functionality in case kernel-mode drivers are required.
Symantec user-mode drivers now access all supported tape devices. User-mode drivers have accessed most tape devices for multiple previous versions of Backup Exec.
User-mode drivers are not visible in the Windows Device Manager. When no kernel-mode drivers are installed, the Windows Device Manager may show the tape drive with a yellow exclamation mark. This display is acceptable and does not prevent the use of the device with Backup Exec and the user-mode drivers. Kernel-mode drivers from Microsoft or from the tape hardware vendor are generally acceptable for installation. Backup Exec will continue to access the tape devices through the user-mode drivers.
To install Symantec tape device drivers on a Backup Exec server that run on Windows Server 2008 R2 or earlier by running tapeinst.exe
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From the Backup Exec installation directory, double-click the tapeinst.exe file.
The default installation directory is C:\Program Files\Symantec\Backup Exec
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On the Symantec Device Driver Installation Wizard, follow the on-screen prompts.
Terms of use for this information are found in Legal Notices.